Policies & Procedures
We want your visit to be easy, enjoyable, and free of surprises. Please review this information before scheduling your appointment.
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When booking, a card on file is required and a 25% deposit will be charged. The deposit will be applied toward the final cost of your appointment. Deposits are nonrefundable and nontransferable if the appointment is canceled or rescheduled less than 24 hours prior to the scheduled time.
Please select every service you will need, including product removal and nail art. This allows us to reserve enough time for your complete service.
If removal or nail art is not included when booking, your appointment may need to be shortened, modified, or rescheduled based on time available.
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Art Official Nails has multiple locations. All appointments made through this site will take place at:
9575 E. Montview Blvd., Aurora 80016
Please check your appointment confirmation before arriving.
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Appointments cancelled or rescheduled within 24 hours of the scheduled start time will be charged 50% of the reserved service total.
No-shows will be charged 100% of the reserved service total and may be required to prepay before scheduling future appointments.
Repeated cancellations or rescheduling may affect your ability to book future appointments.
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Please contact us if you expect to be late.
Arriving late may require us to shorten or modify your service while charging the original appointment price. Clients arriving more than 15 minutes late may need to reschedule and will be subject to the cancellation policy (non-refundable and nontransferable deposit).
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See our service list and pricing here.
Final pricing can vary based on length, condition, design, complexity, added time, or product used.
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If you have specific designs in mind, please don't guess when selecting your nail art!
For extensive, detailed, or unique art, please text or email us with inspiration photos before booking. We’ll help you select the correct booking options, provide a more accurate quote, and match you with the best artist suited for your design.
Final pricing may vary based on the length, detail, products, and time required to complete your design.
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Please add the appropriate removal service when booking if you currently have product on your nails.
We reserve the right to decline the removal of products that cannot be safely identified or removed within the scheduled appointment time. Additional time and charges may apply to work performed by another salon.
We provide removal of our own work at no cost, as long as you are receiving another service afterward.
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A 25% deposit must be made in order to book an appointment. Deposits are applied toward the final service cost, and are non-refundable and non-transferable when the appointment is canceled or rescheduled less than 24 hours prior to the appointment time.
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If you experience lifting, chipping, or another issue with your service, please contact us within 5 days and include clear photos. Complimentary repairs are offered when the issue is related to product application.
Repairs needed because of accidental damage, picking, improper care, or use of the nails as tools my require a repair fee.
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Because time, labor, and products have already been provided, completed services are nonrefundable.
If you are unhappy with any part of your service, please let us know before leaving whenever possible. We want the opportunity to address your concerns and make reasonable adjustments.
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For health and safety reasons, we do not apply UV-cured gel polish to children under the age of 12. Traditional lacquer services are available.
A parent or guardian must be present for services performed on a minor.
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We adore children, but please do not bring children to your appointment unless they are receiving a service. For everyone’s safety and comfort, we are unable to accommodate unattended children or additional guests in the service area.
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Our pedicures are performed without soaking the feet in a traditional basin. Instead, we use professional products and warm towels to cleanse, soften, and refresh the skin.
This method conserves water, supports a hygienic service, and allows products to work directly on the skin without prolonged soaking, You’ll still receive the relaxing, detailed care you expect from a complete pedicure.
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Please reschedule your appointment is you are experiencing symptoms of a contagious illness.
For the safety of our clients and team, we may decline or discontinue a service if signs of a contagious condition, infection, open wound, or other contraindication are present. When appropriate, we may recommend consulting a medical professional before receiving services.
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When booking, you should disclose any known allergies, sensitivities, injuries, pregnancy-related concerns, diabetes, or relevant medical conditions before service.
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Art Official Nails is committed to maintaining a welcoming and respectful environment for our clients and team. Harassment, discriminatory language, threatening behavior, or disrespect toward another person will not be tolerated and may result in the appointment being ended.
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We have the right to refuse service on any skin or nail condition that is contagious, or cannot be serviced safely. Examples include fungus, bacterial infection, or trauma to the nail.
Questions?
If you have any questions about our policies, please contact us before booking.